Service Submission Form Personal Information * indicates a required field *First Name: *Last Name: *Primary Phone: Alternative Phone: *E-mail: *Our predominant form of communication with you will be via email. We use this for appointment arrangement, sending documents (including Service Document, quotes and invoices) and general correspondence. Please make sure that you check your junk folders in case email from us is redirected there. If you do not have access to your email account whilst your machine is in for service we will contact you using a different method. Please indicate your access below. I do not have access to my email address whilst my machine is in for service. Yes, I have email access. *Address 1: Address 2: Address 3: *City: *Post Code: I'm a business I would like this service processed under my business name and not as a consumer. Business Name: *Become Mac Buddies Mac Buddies is a community of like minded Apple users that all work to help each other and make our Mac using lives better. It gives you free downloads, access to our Discord community and heads up about new and interesting offers, articles and tips via my email list. If you would like to know more, check out the Mac Buddies page or my privacy policy. Yes, Mac Buddy me. No thanks, I'm a lone wolf. I don't want all the benefits of being in a community of like minded friends and I definitely don't want any freebies. Service Information *Service Type: Select service type Repair Upgrade Data Migration Health Check Disposal *Airiam works on a queue basis whereby the first job booked in gets looked at first. We can Fast Track your repair, meaning it will jump to the head of our queue to be diagnosed. We will take the payment for this when we complete the booking in process, please note this charge is non-refundable. Select the appropriate method below: Yes please, Fast Track me (£70) I'm fine with my place in the queue (£35) *Device Serial Number How to find your product's serial number *Operating System Select OS MacOS Sequoia (15) MacOS Sonoma (14) MacOS Ventura (13) MacOS Monterey (12) MacOS Big Sur (11) MacOS Catalina (10.15) MacOS Mojave (10.14) MacOS High Sierra (10.13) or older iOS 18 iOS 17 iOS 16 iOS 15 iOS 14 or older I'm not sure *Backup I'm not backed up I use Time Machine to back up my Mac I manually copy data to another location I use third party software I use iCloud to back up my iOS device My device doesn't need to be backed up Please note that iCloud does not back up a Mac. It is a syncing service allowing you to maintain the same data across multiple devices. Other syncing services like Dropbox and Sugarsync are similar and don't back up your device. Please select I'm not backed up if you only use this type of service. Please only include an accessory if it is required for us to provide the service. We have power adapters and cables for all Macs and iOS devices as well as keyboards and mice. Please don't bring these items unless you believe there is an issue with them. If you have the original box, please use this to transport your machine. Accessories: *Symptom: *How did you find us? Select best option Recommendation Website Facebook YouTube Through Farpoint Code: Digital Signature Please add your signature to your form submission by drawing in the box provided below. This will be added to the service document generated by your submission and will be considered acceptance of the terms and conditions. To see the terms and conditions then please click the following link: Consumer Terms & Conditions Business Terms & Conditions Attach Signature Try Again Once you have successfully attached your digital signature the form submission button will become active. Please ensure you attach a signature and then submit the form. Privacy Notice Airiam collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain records and, if you agree, to send you marketing information. Airiam will not share your information for marketing purposes. For more information explaining how we use your information please see our privacy policy.